PRIVACY POLICY

Effective Date: 07.06.2026

[Rock and Reign] Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit [www.rockandreign.co.uk] (“Website”), purchase products from us, or otherwise interact with our services.

1. Who We Are

Rock and Reign Ltd

Registered in England and Wales

Company Number: [Company Number]

Registered Office: [Registered Address]

Email: [Email Address]

Telephone: [Telephone Number]

For the purposes of UK data protection law, we are the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login details

  • Purchase history

  • Communications with us

Payment Information

Payments are processed by secure third-party payment providers. We do not store full payment card details on our systems.

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver purchased products

  • Manage customer accounts

  • Provide customer support

  • Process refunds and returns

  • Improve our Website and services

  • Prevent fraud and security threats

  • Comply with legal obligations

  • Send marketing communications where permitted by law or where you have consented

4. Legal Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

To process orders, deliver products, and manage customer accounts.

Legal Obligation

To comply with tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

To improve our services, maintain Website security, prevent fraud, and manage our business operations.

Consent

For certain marketing communications and non-essential cookies, where required.

You may withdraw consent at any time.

5. Marketing Communications

If you opt in to receive marketing communications, we may send information about products, promotions, and offers.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in marketing emails; or

  • Contacting us directly.

We will not send direct marketing communications where prohibited by law.

6. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Payment processors

  • Delivery and courier companies

  • Website hosting providers

  • IT and security service providers

  • Marketing service providers

  • Professional advisers

  • Regulatory authorities where required by law

We require third parties to protect your information and use it only for authorised purposes.

7. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by applicable data protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Policy;

  • Comply with legal obligations;

  • Resolve disputes; and

  • Enforce our agreements.

Order and financial records may be retained for up to six years or longer where required by law.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Request deletion of your information;

  • Restrict processing;

  • Object to certain processing activities;

  • Request transfer of your data to another provider;

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

10. Cookies

Our Website uses cookies and similar technologies to improve user experience and analyse Website performance.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Further information can be found in our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Children’s Privacy

Our Website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page and will take effect from the updated effective date shown above.

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Rock and Reign Ltd

Registered Office: [Address]

Email: [Email Address]